Office Policies


Orthodontically Yours: Office Policies

Letting You Know About Our Thornhill & Mississauga Offices

Thank you for choosing Orthodontically Yours as your preferred provider of Mississauga and Thornhill orthodontics. Our team is comprised of experienced and specialized professionals who aim to make your visits comfortable and fulfilling. In order to guarantee extraordinary patient care and personalized treatment, it is important for all of our patients to understand our office policies. 

Appointment Scheduling

Woman smiling with bracesAt Orthodontically Yours, we strive to accommodate all of our patients, and we structure our schedule to ensure every one receives the individualized treatment and attention they deserve. All of the following appointments will be booked on weekday mornings:  

  • Bonding (initial fitting for braces)
  • Insertion of appliances 
  • Debonding (removal of braces)

Retainer check ups

All other appointments for regular adjustments and check-ups are flexible. If you need to change or cancel your appointment for any reason, please call our office as soon as possible. Our team has made it a goal to accommodate our patient’s individualized needs, and we do everything we can to ensure you receive the highest level of care from our office, including rescheduling appointments. 

Canceled Appointments

In order for our team to successfully provide treatment to all of our valued patients, we need to know right away if you won’t be able to keep a scheduled appointment. This allows us to provide that time to another patient and schedule your appointment at a more opportune date and time. Our efficient Scheduling Coordinator and the friendly front office staff will be able to answer all of your questions and assist you in finding a convenient time to reschedule your appointment. 

Emergency Situations

True orthodontic emergencies are rare, but they do happen. If you need to be seen immediately for an examination, our office will do everything possible to alleviate your discomfort and resolve the problem. If the situation requires an extensive procedure, we may need to schedule an appointment at a future date. We will do everything possible to ensure your complete satisfaction, including scheduling your visit at the soonest possible time. 

Patient Cooperation

Success in orthodontics is a joint effort, and at Orthodontically Yours, we are proud to have you on our team! We provide quality treatment for a healthy, beautiful smile that will last a lifetime. Your role is to follow all of our instructions carefully, including: 

  • Take special care of your orthodontic appliances.
  • Avoid breakage
  • Keep your teeth clean
  • Regularly wear your elastics.

Regularly wear removable appliances.

Contact Our Thornhill Or Mississauga Office Today

If you have any questions about your braces, or you would like to schedule an appointment, please contact Orthodontically Yours today. Speak with a member of team by calling (905) 820-6511.