Office Policies

Girl-smiling-twards-camera-leftAt Orthodontically Yours, we’re dedicated to putting our patients first. When you come in and visit your Mississauga and Thornhill orthodontist, you’ll notice that our friendly and knowledgeable staff is willing to go above and beyond to cater to your needs. If you’re looking for Thornhill and Mississauga Invisalign or metal braces, you won’t find a practice as committed to compassionate orthodontic care. We’ve even modified our office policies with our patients in mind as we want to make the entire process as convenient as possible for them.

Appointment Scheduling

We aim to accommodate our patients in any way that we can, which is why we structure our schedule to ensure that everyone gets their individual and customized treatment that they deserve. These following appointments will be scheduled on weekday mornings:

  • Bonding (initial fitting for braces)
  • Insertion of appliances
  • Debonding (removal of braces)

Retainer Check-Ups

All of our other appointments for regular adjustments and check-ups are flexible. If you have to cancel or change your appointment for any reason, please call our office as soon as you can and we’ll do our best to accommodate you. It’s our goal to cater to all of a patient’s individualized needs and this extends even to rescheduling appointments.

Canceled Appointments

For our team to have the ability to provide an efficient and dedicated treatment to all of our patients, we ask that you let us know right away if you won’t be able to make it to a scheduled appointment. This allows us to use this time to help another patient and it will also allow us more time to find an appointment for you at a more opportune date. Our scheduling coordinator will be able to answer any questions that you have and assist you in finding the time that’s best for you.

Emergency Situations

Thankfully, true emergencies are rare. However, they still can happen and if you need to be seen immediately, we’ll do everything possible to help alleviate your discomfort and resolve the problem. If the situation requires an extensive procedure, it’s possible that we may need to schedule an appointment at a later date. We’ll do everything possible to help you out and get to you as soon as we can.

Patient Cooperation

Having success in your orthodontic treatment requires a team effort. For your part, we ask of you that you follow our instructions carefully, including making sure to:

  • Take extra care of your orthodontic appliances.
  • Keep your teeth clean.
  • Regularly wear your elastics.
  • Regularly wear your removable appliances.

Contact Your Mississauga and Thornhill Orthodontist Today!

If you have any further questions about our office policies, we encourage you to contact us. If you’re interested in our Thornhill and Mississauga Invisalign or metal braces, feel free to fill out our appointment request form. We can’t wait to see you!